Dated Monday, 21st May 2018
MBL Solutions also trades under the names Inspired Rewards and Inspired Retail
To provide and fulfil our services to yourself and our clients we must collect and retain certain information. The personal information which we hold will be held securely and in strict accordance with our internal security policy, best practice, the law whilst conforming to GDPR.
All questions and requests for information can be issued by email via Privacy@MBLSoloutions.co.uk or in writing to Privacy Support, MBL Solutions Limited, 37 Apex Business Village, Cramlington, Newcastle Upon Tyne, NE23 7BF.
In order to hold an account and to have access to some of our services, we collect specific personal data relevant to yourself. This is provided either during our registration process or via your employer/membership organization. All information provided by 3rd parties is minimal and usually consists of an Email and name.
For the purposes of data protection laws, MBL Solutions is the data controller of your personal data collected via the use of our website and services.
Whilst MBL Solutions holds information in accordance to yourself you hold a duty of responsibility to inform us of any changes which may impact our services through a lack of accuracy and validity.
You have the Right to request access to your personal information commonly referred to as a data subject access request.
You have the Right to request a correction of your personal data
You have the Right to erase your personal information from our systems
You have the Right to refuse our ability to process your personal information where we rely on legitimate interest as a subject of communication
You have the Right to restrict the process of your personal information
You have the Right to request the transfer of your personal information to another party
To exercise any of these rights please contact us by our preferred methods of communication (Found at the bottom of this policy) To be able to exercise any of these rights we may require you to provide specific proof of identity.
It must be noted that to erase particular aspects of your data will result in your inability to hold access to our products and services. We must receive any requests to regain access to our products and services in writing, this may be subject to a review before access is granted.
What Information do we collect?
We may use the information provided to communicate with prospective customers through information provided via our website submission forms. We will use forms located on our website to gather data for our mailing lists and will communicate to customers who subscribe. Additional information will be required when making purchases through our website(s). Data will also be acquired when entering a promotion, competition or survey.
In addition to any information provided by your employer or membership organization, we will collect further information when any contact is made be it via phone, email, in writing or otherwise. We will use this information in regards to any enquiries you may have.
When using our website as a registered member we will collect information about the offers you redeem and orders you place. Our use of third parties to collect information about our clients is minimal, we may use these services in a limited capacity in the future.
Data is periodically purchased through 3rd party suppliers, whilst this data is valid and has been procured within the last 12 months the source/provider will be listed below as a part of this policy. We will only purchase data for Business to Business communications.
Why we collect your data.
MBL Solutions works across a range of sectors, we make every effort to limit the usage of your data however we must use data personal to individuals for the following reasons:
To process and fulfil transactions
Liaise with employers to conduct engagement reports
Promote and market our services
Improve our services
Resolution of disputes (Legal, Personal, Employer & Membership)
Uses of your data
We will use the data that we have collected from our website and submission forms to:
Troubleshoot and analyze internal operations
Improve our services
Personalize your experience
Measure the effectiveness of our advertising
We will use the information collected directly from yourself to:
Communicate with marketing materials of legitimate interest to yourself or your organization when applicable.
To enable MBL Solutions or our 3rd parties to provide support and assistance where possible/applicable
Notify you to changes within our services.
Disclosure of your personal data
We do not share or distribute your data to anyone outside of MBL Solutions unless they are acting on behalf of MBL Solutions to fulfil our product and services. We do not sell your information to any 3rd parties for any marketing and advertising purposes.
We may provide your information to the following 3rd party partners:
Our service providers, including fulfilment agencies
Your employer or rewards providers
Our regulators, including financial conduct authority
Law enforcement agencies
We require all third parties to respect the security of our data and to treat in in accordance with best practice and the law. All our third-party providers are required to take all appropriate measures to ensure the security of your data.
Please be aware that whilst we offer many affiliations and associated offers we do not control the use of your data by these partners. Where we offer access to services which involve the use you're of information and the additional submission of your data to create new user accounts, we hold no liability in your acceptance to conform with their terms, conditions and privacy policies.
MBL Solutions may send out occasional mailings to our subscribed audience(s). We will communicate relevant information which we deem to be an appropriate product for our audience.
Whilst we reserve the right to communicate with our subscribed audience our users may unsubscribe at any time by unsubscribing from our most recent communication or updating your preferences through the account management facility on your inspired rewards platform. Your Account > Account Details > Untick Promotion Email Box.
Our commitment to ensuring your right to unsubscribe and opt out of all future communications is supported through our comprehensive communication procedures document which outlines our process for communicating to only our subscribed audience.
Customers and users of MBL Solutions products and services may unsubscribe from our marketing materials by contacting your account manager in writing or by emailing Privacy@MBLSolutions.co.uk.
We request that all users of Inspired Rewards use the contact details listed at the bottom of this document(Or contact Support@InspiredRewards.co.uk).
We have put in place significant security measures to prevent your personal information from being lost, used or accessed in any unauthorized capacities, including being altered or disclosed. In addition, we limit access to your personal information to any third parties unless on a strict need to know basis typically to fulfil an order. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that are transferred via the internet. If you have any particular concerns about your information, please contact us (see our contact details below).
Upon any suspected data security breach, we will notify you and any applicable regulator of a suspected breach where we are legally required to do so. Under these circumstances we will provide full transparency of any investigation and circumstances as and when time and constraints allow.
Transfers of your Data out of EEA
Whilst we do not intend to, or currently, supply, information outside of the European Economic Area, should such an occurrence be necessary we will treat all transfers of data in accordance with General Data Protection Regulation.
Whilst being a customer of MBL Solutions we will retain your information for billing and delivery purposes. On the withdrawal of our services being available to yourself, we will retain your information for audit and credit control purposes. We will only hold onto this information for as long as necessary. In some cases, we will remove any association of yourself from historic transactional data once you no longer become a customer when we will securely destroy any associated personal information in accordance with law and regulation.
Allow you to seamlessly log in to our website
Improve our user experience
What type of cookies do we use?
Strictly necessary cookies that are required for the operation of our Website these enable you to log into our secure areas.
Analytical cookies that allow us to recognize and count the number of visitors.
Functionality cookies that are used to recognize you when you return to our Website.
Targeting cookies that record your visit to our Website.
Concerns & The Information Commissioner’s Office
If you have any concerns about your privacy in regards to MBL Solutions and Inspired Rewards, you can contact us on Privacy@MBLSolutions.co.uk or alternatively via our alternative communication methods (See Below). The Information Commissioner’s Office can also be contacted on 0303 123 1113. For more details about your rights under the Act, the rules we have to adhere to in collecting and storing your information, and how you can check your data records, please visit https://www.gov.uk/data-protection/the-data-protection-act.
All communications can be sent via the 3 below methods.
We require all requests and communications to be submitted in writing via the below communication methods.
Please Allow 2 working days for a response (Excluding bank holidays)
Mail: MBL Solutions Limited, 37 Apex Business Village, Cramlington, Newcastle Upon Tyne, NE23 7BF.
Please Allow 7-10 working days for a response, from receipt of your communication. Please provide alternative means of response where applicable. (Excluding bank holiday’s)
Website submission forms: http://www.mblsolutions.co.uk/contact.html
Please Allow 2 working days for a response (Excluding bank holidays)
Details of submission form(s) to be found at the bottom of the MBL Solutions webpage or your Inspired Rewards portal webpage.
As per regulations requests for information whilst they may have been acknowledged, it could take up to 40 days for this to be actioned as requests for identification may be required.